Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs are non-refundable.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are no refunds for international orders.
Exchanges (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a gift card will be issued for the amount of the exchanged item,
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded. All sale items are final.
Defective Items (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.