FAq
Frequently Asked Questions
Everything you need to know about orders, shipping, returns, and more.
Shipping & Delivery
Orders are processed within 24 hours. Delivery typically takes 2–5 business days within the United States.
Yes, we offer free shipping on selected orders.
We currently ship internationally to selected countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Yes, once your order has been shipped, you will receive a tracking number via email that allows you to monitor your delivery status in real time.
Return policy
We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all tags attached.
You can start a return by contacting our support team or using the return link provided in your order confirmation email.
Yes, we offer exchanges for eligible items. If you need a different size or product, please request an exchange through our support team.
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
Authenticity & Products
Yes, all our products are 100% authentic and sourced directly from trusted brands and authorized suppliers.
Most of our products come in their original packaging. However, packaging may vary depending on the supplier or product type.
You can verify authenticity through product labels, serial numbers (if applicable), and brand-specific verification methods.
Yes, all items sold on our store are brand new and unused unless stated otherwise on the product page.
Sizing & Fit
We recommend referring to the size guide available on each product page to find the best fit for you.
Most of our products are true to size, but fit may vary depending on the brand and style.
If you’re between sizes, we suggest choosing the larger size for a more comfortable fit.
Yes, you can request an exchange if the size isn’t right, subject to our return and exchange policy.
Store Pickup
Yes, we offer store pickup for selected locations. You can choose this option at checkout if it’s available for your order.
You will receive a confirmation email or notification once your order is ready to be picked up.
Please bring a valid ID and your order confirmation email when collecting your order.
We typically hold pickup orders for a limited time. If you’re unable to collect it within that period, please contact us to arrange an alternative.
