How long does shipping take?
Orders are processed within 24 hours. Delivery typically takes 2–5 business days within the United States.
Do you offer free shipping?
Yes, we offer free shipping on selected orders.
Do you ship internationally?
We currently ship internationally to selected countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email that allows you to monitor your delivery status in real time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all tags attached.
How do I initiate a return?
You can start a return by contacting our support team or using the return link provided in your order confirmation email.
Do you offer exchanges?
Yes, we offer exchanges for eligible items. If you need a different size or product, please request an exchange through our support team.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted brands and authorized suppliers.
Do your products come with original packaging?
Most of our products come in their original packaging. However, packaging may vary depending on the supplier or product type.
How can I verify product authenticity?
You can verify authenticity through product labels, serial numbers (if applicable), and brand-specific verification methods.
Are all items brand new?
Yes, all items sold on our store are brand new and unused unless stated otherwise on the product page.
How do I choose the right size?
We recommend referring to the size guide available on each product page to find the best fit for you.
Do your products run true to size?
Most of our products are true to size, but fit may vary depending on the brand and style.
What if I’m between sizes?
If you’re between sizes, we suggest choosing the larger size for a more comfortable fit.
Can I exchange if the size doesn’t fit?
Yes, you can request an exchange if the size isn’t right, subject to our return and exchange policy.
Do you offer store pickup?
Yes, we offer store pickup for selected locations. You can choose this option at checkout if it’s available for your order.
How will I know when my order is ready for pickup?
You will receive a confirmation email or notification once your order is ready to be picked up.
What do I need to bring for pickup?
Please bring a valid ID and your order confirmation email when collecting your order.
How long will you hold my order for pickup?
We typically hold pickup orders for a limited time. If you’re unable to collect it within that period, please contact us to arrange an alternative.